Module 2: Professional Tour Guiding & Leadership Skills - Standards.
This very important course has started from the las week of June 2010 and will go on through August 2010. If you missed this course previously, please do hurry and join us.
The Current topic is
The Tourism Industry.
The next module will be Professionalism.
Please see the list of Modules at the end of this page.
Topics Covered in the Complete Subject of Professional Tour Guiding & Leadership Skills - Standards.
Summary of the Course:
Duties: Dealing with Arrivals & Departures; Luggage Pull; Transfers to Hotels, Check-ins, Check-outs & Billing; Pre-tour & Post-tour Briefings & Presentations.
Professionalism: Qualities of a Prof. Tour Guide, Customer care, Tour procedures, Evaluation & Tour Reports,
Presentation: Communication Skills, Listening Skills, Body Language, etc.
Procedures: Preparing a Tour, Conducting a Tour, Managing Clerical details of the Tour, etc.
Problem Solving: Managing Diff. Situations, Handling Complaints, Emergencies, Lost Items & Passengers, etc.
Here is an Alphabetical List:
Adhere to itinerary
Assisting passenger in locating lost items
Assisting sick or injured passenger
Being a good listener
Check out of hotel
Checking in at transportation terminals
Checking-in into Hotel
Completing tour report
Cooperating with leader of preformed group
Developing a commentary
Developing and maintaining information file
Exhibiting Clerical Skills
Following guidelines for cross-cultural awareness
Following procedures at sites/stops
Handling international border crossings
Keeping track of passengers
Locate missing passenger
Maintain positive working relationship with driver
Maintain professional appearance
Maintaining positive working relationship with tour director
Managing own stress
Participating in professional development
Preparing for tour
Providing directions and traffic information to driver
Recognizing special days or events
Responding to emergencies
Responding to passenger’s disruptive or undesirable behavior
Responding to passengers with special needs
Tailoring commentary to passengers
Taking Leave of Group
Using communication systems effectivelyUsing seat rotation