307. Courses & Programs: Professional Tour Guiding & Leadership Skills.

Module 2: Professional Tour Guiding & Leadership Skills - Standards.

July 2010:

This very important course has started from the las week of June 2010 and will go on through August 2010. If you missed this course previously, please do hurry and join us.

The Current topic is

The Tourism Industry.

The next module will be Professionalism.

Please see the list of Modules at the end of this page.

Topics Covered in the Complete Subject of Professional Tour Guiding & Leadership Skills - Standards.

Summary of the Course:

Duties: Dealing with Arrivals & Departures; Luggage Pull; Transfers to Hotels, Check-ins, Check-outs & Billing; Pre-tour & Post-tour Briefings & Presentations.

Professionalism: Qualities of a Prof. Tour Guide, Customer care, Tour procedures, Evaluation & Tour Reports,

Presentation: Communication Skills, Listening Skills, Body Language, etc.

Procedures: Preparing a Tour, Conducting a Tour, Managing Clerical details of the Tour, etc.

Problem Solving: Managing Diff. Situations, Handling Complaints, Emergencies, Lost Items & Passengers, etc.

Here is an Alphabetical List:

Adhere to itinerary

Answering questions

Assisting passenger in locating lost items

Assisting sick or injured passenger

Being a good listener

Being professional

Being Service-oriented

Check out of hotel

Checking in at transportation terminals

Checking-in into Hotel

Communicating clearly

Completing tour report

Confirming reservations

Cooperating with leader of preformed group

Delivering commentary

Developing a commentary

Developing and maintaining information file

Exhibiting Clerical Skills

Following guidelines for cross-cultural awareness

Following procedures at sites/stops

Greeting passengers

Handling complaints

Handling international border crossings

Keeping track of passengers

Locate missing passenger

Maintain positive working relationship with driver

Maintain professional appearance

Maintaining positive working relationship with tour director

Managing own stress

Participating in professional development

Preparing for tour

Providing directions and traffic information to driver

Reading map

Recognizing special days or events

Responding to emergencies

Responding to passenger’s disruptive or undesirable behavior

Responding to passengers with special needs

Selling optional

Solving problems

Tailoring commentary to passengers

Taking Leave of Group

Using communication systems effectively

Using seat rotation