316. Students Charter - Our Commitments.

STUDENTS CHARTER - OUR COMMITMENTS.

Dear Prospects, Students, Parents, Guardians and Sponsors.

We have developed this Students Charter to outlines our commitment to:

• students and potential students of the College
• parents, guardians and other family members
• employers using College services
• members of the public and the tourism industry.

The Charter reflects our aim to offer a high quality education and training service that meets the needs of all our learners. We respect the differences in our community and have high expectations of all learners, irrespective of race, gender, disability, learning difficulty, age, sexuality, social class and culture.

It also outlines the responsibilities that will help learners get the most out of their studies, be successful and progress.

We will measure how well we are meeting our commitments, and take action to improve. We will publish the results of this improvement activity on our website and our blog and other publications.

Please help us by telling us if we fail to meet our Charter standards, including if we take too long to reply to you.

Specifically this Students’ Charter has been written to tell you, as a student of The Professional Tour Guide School, PROTS, what you can expect when you are studying with us.

We will treat you fairly and with respect.

You will, as a student of the PROTS, be given opportunities to give us feedback on your experience of the college.

Our college values are positivity, purposefulness, partnership, excellence, respect and achievement. All of our College staff work towards these values, as they underpin what we expect of our students.

Any complaint will be taken seriously and dealt with sensitively.

This Students’ Charter applies to all students/learners who are studying our Professional Tour Guiding & Leadership courses.

If you are considering studying at PROTS, we will:

· Make sure that you have accessible, easily understood and accurate information, advice and guidance to help you to choose a course appropriate to your needs, abilities and ambitions.

This will include information on:

• The course length , its content, method of assessment, entry requirements and start dates;
• How to apply; fees and full costs ; examination fees and necessary equipment.
• All College services: what they are and how to access them;
• Transport and travel to the College or your place of study.

When you decide to join us, we will:

• Deal with your application quickly;
• Provide you with the opportunity to discuss with staff everything you need to know about PROTS, your chosen course of study and what we expect of us.
• An appointment with Learning Support staff if you have any identified support needs. (You may need to decide whether you have the resources for this as yet!);
• Provide a swift, efficient enrolment process which gives you confirmation of a place on the course, the start date and place of study;
• Give you advance warning, when possible, of any changes made after your enrolment to the study dates and times of the course;

When you are studying with us, we will:

• Make sure that everything is in place to give you the best possible chance of success;
• Identify your individual needs to ensure that you are on the right course and to enable any learning support to be agreed and arranged;
• Support, encourage and guide you to help you successfully complete your course;
• Provide a named person who is responsible for the management of your learning; (Course Team Leader);
• Provide you with a relevant induction to both the College and your course;
• Start and end all classes on time;
• Deliver a range of learning and assessment styles which are appropriate to you and your chosen course;
• Provide you with the opportunity to access resources for functional and generic skills development;
• Return work handed in for assessment with clear, useful and informative feedback by the stated deadline;
• Provide you with the opportunity to appeal against assessment outcomes, if you feel they are unfair;
• Give you feedback on your progress, at intervals appropriate to you and the duration of your course;
• Give you, when possible, reasonable notice of alterations to your teaching arrangements;
• Provide safe learning environments which are appropriately equipped;
• Tell you about any actions you need to take in connection with exam entries/registrations.
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• When you are planning your progression into further study of work, we will:
• Help you, if you wish to change course or leave before the end of your course. We will make available careers guidance and help you to produce a record of the work you have completed;
• Support you by providing access to information, resources and careers guidance on the options available to you;
• Help you with job search activity by publishing your achievement in our blog;
• Confirm your achievements once you have completed a course.

And then to help us improve what we do, we will:

• Provide you with opportunities to give us feedback about your experience and we will listen to what you say;
• Act on student feedback and having done this, publicise the outcomes and changes we have made if appropriate;
• Have a “complaints procedure” in place, which gives you an opportunity to discuss any concerns immediately with an appropriate member of staff.

On your part to help us reach the above goals, you need to:

• Respect other people – Staff and fellow students as well.
• Attend everything you need to, on time
• Tell us if you are ill
• Work hard
• Tell us how we can help you
• Tell us if things go wrong
• Keep the College rules

End note:

“We are committed to providing you with the teaching, examination, assessment and other services set out in our Prospectus, Charter, Course Leaflets and Student Handbook. We do reserve the right to alter these courses and services at any time but, if it is necessary to do so, we will take all reasonable steps to minimize any disruption that this may cause.”

Vedasto Izoba.

Principal, PROTS.